Practice Policy
Refill Policy
All medication refills can take up to 48/hours to process. Any refills requested on weekends or holidays may take longer.
Controlled Substances
Some medications are closely regulated by the DEA. These medications can be very beneficial when utilized. All medications require monthly monitoring as part of your comprehensive treatment plan. Controlled substances cannot be refilled without an appointment every 30/days. Please plan accordingly.
KM Psychiatry Associates utilizes I-STOP/PMP, a NYS Prescription Monitoring Program. The I-STOP/PMP program is designed to limit the abuse and diversion of certain medications.
No Show/Cancelled Appointment Policy
KM Psychiatry will work actively with patients and families to reduce the number of no show or frequent cancellation of appointments. As a Patient Centered Mental Health Practice, we aim to provide the best quality of care. To ensure that our patients do not miss their appointments, KM Psychiatry utilizes an automated appointment reminder system that sends out alerts through phone calls, emails, and/or text messaging. Please make sure that all your contact information is updated each time you check in for an appointment. Please notify KM Psychiatry of any cancellations at least 24 hours in advance of your scheduled appointment time. This will allow our office enough time to fill the appointment slot with another patient in need. KM Psychiatry understands that emergencies and unforeseen circumstances may cause our patients to miss an appointment. Any missed appointment may result in a no-show fee of $50.00 for established patients and $100.00 for new patient appointments. New patients that no show will not be able to rebook a new appointment.
Legal Services
Please note that KM Psychiatry Associates does not provide court evaluations or court testimony. Please inform KM Psychiatry Associates immediately if you are involved in, or plan to go to court. We accept clients with an agreement that they will not involve KM Psychiatry Associates in any legal matters, including, but not limited, to family court matters, workers’ compensation claims, and criminal cases. We do not provide legal opinions, conduct evaluation, or testify for disability and/or family court matters. We do not provide any documentation for emotional support animals (ESA).
Confidentiality & HIPPA
All clinical sessions are confidential. Information about your treatment will not be released without a sign HIPPA release form. There are a few exceptions as healthcare providers are mandated reporters. We are required by law to report evidence of suicidal or homicidal intent, evidence of past or current child abuse, and evidence of past, or current elder abuse. In the interest of your treatment plan and coordination of care, information may be shared with other medical providers who are concurrently providing medical treatment for you.
Safety Policy
KM Psychiatry Associates does not provide routine service outside of our normal business hours. However, if you are in crisis or experiencing an emergency, please call 9-1-1 or go to the emergency department for immediate care.
Other Important After-Hours Resources:
The psychiatric mobile crisis phone number is 518-549-6500 and is available 24/7.
The 988 Suicide & Crisis Lifeline phone number is 988 and is available 24/7.
Crisis Text Line - Text HOME to 741741 to connect with a volunteer Crisis Counselor and is available 24/7.
CDPHP members: Behavioral Health Crisis Line is 1-888-320-9584 and is available 24/7.
For other insurance carriers, please call the number on your insurance card.
NYS suicide and crisis resources website is: http://suicidehotlines.com/newyork.html
If you are treated at an emergency department or hospital for any psychiatric issues, please inform the office. We will contact you in a timely manner to address your immediate needs and future care plan.